If you're unhappy with your purchase, please let us know. Unless faulty, this must be within 14 days .
If the unwanted item is returned as sold and is accompanied by the original receipt within a 14 day period, we can refund you in full by the original payment method, or offer you an exchange, or gift card to the value of.
If the original purchase was made with a credit/debit card, that card must be physically present and available when the refund is made.
Unfortunately, refunds will be refused for items returned without an original receipt.
We reserve the right to refuse a return under this policy, if the goods are not in a re-saleable, as sold condition. As sold condition means that the goods are unopened, are in original packaging with all documentation, and the item and it’s packaging are undamaged and unused.
We do not offer refunds or exchanges on clearance/ex-display/sold-as-seen or special order items.
If any promotional items included in the original sale are not returned, the corresponding value or discount of the promotional items will be deducted from the refund amount.
Please be aware that all goods being returned must be in perfect condition and that a
re-stocking fee may apply.
Refund Policy exclusions:
We are unable to offer a refund or an exchange under this policy on the following items:
Gift cards, mattresses, pillows.
We cannot refund your purchase if the goods were a special order to your specification, or if goods that were ordered are not an item we normally carry.
We are unable to refund or exchange faulty or imperfect goods where the imperfection was identified to you prior to purchase (for example, where you have knowingly purchased an imperfect display model).
Mattresses and Bed Linen cannot be returned due to health and hygiene once the packaging has been opened.
Any item which has undergone assembly cannot be returned.
All returns must be accompanied by proof of payment.
All returns must be in their original packaging and in perfect condition
Finally please note that you will be responsible for all transport costs when returning an item to our store or warehouse. If you are unable to do this a collection charge may apply.
This policy does not affect your legal rights.
We want our customers to be completely satisfied with their purchase made from www.furnityour.com (our “website”).
We recommend you read our Returns Policy prior to you making a purchase from our website, so you are familiar with our policy on refunds, returns and your legal rights and remedies.
We also recommend you immediately inspect any goods that we deliver to you or that you collect from our showroom, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.
If you have any questions about this policy, please contact us.
This Returns Policy only applies where you make a purchase online from our website.
Your Right to Cancel your Order (Right of Withdrawal)
Subject to the terms set out below, you have the right to cancel your Order and return the goods, anytime before and up to fourteen (14) business days starting from the day after the goods are received by you, provided the goods are in perfect condition and the packaging remains in an ‘as new’ state, and provided that;
Prior to returning the goods, please contact us at 09064 98374 or email@example.com and we will guide you through our returns policy.
You will be responsible for the cost to return the goods to us. A full refund of the value of the goods will be made upon our receipt of the returned goods.
In the interests of hygiene duvets, sheets , pillows, cannot be returned unless they are unopened and in their original packaging.
Customised or personalised goods cannot be refunded or exchanged.
This Returns Policy is in accordance with The European Directive on Distance Selling (Directive 97/7/EC) and the European Communities (Protection of Consumers in Respect of Contracts made by means of Distance Communication) Regulations 2001 as amended.
Your Consumer Rights
Consumer contracts are protected by the Sale of Goods and Supply of Services Act 1980 (as amended) (“the Act”) and other applicable legislation.
Under the Act the purchaser of goods has a number of rights, including that:
Goods must be of merchantable quality – goods should be of reasonable quality taking into account what they are meant to do, their durability and their price; and
Goods must be fit for their purpose – they must do what they are reasonably expected to do; and
Goods must be as described - the buyer must not be mislead into buying something by the description of goods or services given orally by a salesperson or an advertisement.
These rights cannot be excluded and are in addition to any extended warranty you may purchase or any voluntary manufacturer’s warranty you may be given.
There may be circumstances where you are not entitled to a remedy.
For further information about your consumer rights, visit the National Consumer Agency at www.nca.ie.
Goods Damaged in Transit
If any goods are delivered to you are damaged, please contact our us within 24hrs of delivery. We will arrange to have the damaged goods returned and either arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.
Refunds will be made by us via the method of payment you used to make your online purchase. Refunds will normally be processed within seven (7) days of receipt by us of the returned goods (as set out herein) or cancellation of the Order as the case may be.
Where you have any questions or concerns relating to your Order, please contact us at 09064 98374 or firstname.lastname@example.org