Terms and conditions of use

Disclaimer

The contents of these pages are provided only as an information guide. Whilst furnitYOUR make every effort in preparing material for www.furnityour.com we cannot be held resposible for any errors that may occur.

All prices are correct at time of uploading. However, we may need to review certain prices due to adverse currency fluctuations and/or other events beyond our control.

Sale Terms

a) You are responsible for ensuring that the size & colour of the goods chosen are suitable for the area and the purpose that it is intended for.

b) On placing an order you will be informed of the estimated lead time to make sure you are satisfied with same. These are given in good faith and we cannot be held liable for any delays, out of our control, that may occur.

c) We are happy to accept orders by telephone. Please contact us for further details.

d) As many items are special order and ordered specifically for you, please make sure you are fully satisfied before proceeding with placement of order.

Invoice

On completion of an order an invoice will be generated and emailed to you.

Please retain a copy of this invoice for future reference.

Packaging

Regarding furniture packaging: it is the responsibility of the customer to arrange for the disposal of this.  If required, furnitYOUR will remove the packaging and a small fee will be charged.

 

Cancellation

Where an order is placed with furnitYOUR and the customer wishes to cancel same, as many items are specially made for the customer, any expenses incurred by furnitYOUR shall be passed on to the customer.

Cancellations must be made, no later than, 14 days after placement of order.

Special orders cannot be cancelled or refunded after the 14 day cancellation period.

Should you wish to return the goods it is your responsibility to take good care of these items. You are the owner of the goods once they have been delivered to you and you are liable for any loss or damage. Failure to take reasonable care may result in a claim against you. To minimise the risk of any such claim we ask that you return the goods in there original packaging such as to prevent damage.

If you are unable to return the goods and collection is required, any costs incurred shall be passed on to you.

If you have ordered a non-bespoke item, you are entitled to return your accessory purchase within 28 days as long as it is unused and undamaged. We ask you to return the product in its orginal packaging. A usage, transport or restocking fee may apply. Please contact the furnitYOUR and we will assist you with the return process.

 

Damage

Customers must report in writing any damage within 24 hours of delivery.  It is important that you or your authorised agent immediately, upon delivery, inspect each item.  furnitYOUR will not be responsible for any damage not reported within 24 hours of delivery.

Where furnitYOUR and not an independent courier have made the delivery you understand and agree that once delivery has been accepted, that the goods have been delivered in good condition, that no claim may be made in relation to the condition of the goods.

 

Colour Variation

Whilst every reasonable effort will be made to make sure colour matches, fabrics and leathers may vary due to dye lot variations.  Leather and wood will, by their nature, be subject to grain variations.  All removable covers of a matching suite must be cleaned at the same time to avoid colour variation.  furnitYOUR will not be responsible for colour variations in the event that matching items are not purchased together.

 

Warranties

a) furnitYOUR takes pride in the service and quality of product that it offers.  Whilst we advise the customer of the manufacturer’s reputation, quality and design, the actual choice and selection is the customer’s responsibility.  Although we cannot guarantee the customer’s pleasure in the selection, we warrant that all merchandise will be delivered in a condition which meets the standards set by the manufacturer.

b) No warranty or change of terms and conditions either expressed or implied shall be valid unless documented on this contract and approved by the management.

c) Except in the case of personal injury and death directly attributable to the actions of furnitYOUR, the liability of furnitYOUR shall not exceed the price paid for the goods.

 

Applicable Law

This contract is deemed to be made at the registered office of furnitYOUR.  If a dispute should arise, the district Court shall have unlimited jurisdiction to hear the matter.